Frequently Asked Questions

CAN I RETURN OR EXCHANGE MY PRODUCT?

You can return or exchange the product within 60days if you received it in a bad condition such as damaged product, no labels and coverings etc upon receiving. Kindly inspect the product before signing off with the delivery courier to prevent such issues. directly contact us at FragransiPerfums@gmail.com or you can contact us directly at +973 3899 7533.

WHAT DO I DO IF I MADE THE WRONG ORDER?

If you have made the wrong order by mistake kindly contact us via Email at FragransiPerfums@gmail.com or you can also contact our customer support at +973 3899 7533 

HOW LONG DOES THE DELIVERY USUALLY TAKE?

For local Bahrain orders, deliveries usually take 24-48hrs depending on order load, no Friday deliveries, if order is made on Thursday after 2PM, delivery will be scheduled on the next business day. For international orders, shipping or delivery will take 5-7 business days.

WHAT ARE THE TIMINGS OF YOUR STORE?

Store branches are open from 10AM – 10PM, hours may vary depending on public holidays. For specific location timings you can contact us on +973 +973 3899 7533.

WHERE ELSE CAN I PURCHASE YOUR PRODUCTS IF I DON’T WANT TO ORDER FROM THE ONLINE STORE?

Locally, you can visit our stores located in various places in the Kingdom of Bahrain. Alternatively, you can also make an order through Talabat should you wish to make your purchase from the comfort of your own home.

WHICH COUNTRIES DO YOU CURRENTLY DELIVER TO?

We currently ship and cater to our customers in the Kingdom of Bahrain as well as International Customers.

ARE ALL THE ITEMS IN THE STORE WEBSITE IN STOCK?

Yes, stocks are updated frequently.

HOW CAN I PAY FOR THE PRODUCT I WANT TO ORDER?

Currently, you can securely pay for your order by using your Debit or Credit Card.

IS YOUR PAYMENT METHOD SECURE?

Yes, all payment methods made by you and all sensitive information provided on our Online Store is secured.

DO YOU HAVE CASH ON DELIVERY PAYMENT METHOD FOR LOCAL OR BAHRAIN DELIVERY?

Unfortunately, we don’t have COD Payment Method for local deliveries as of now.

HOW DO I TRACK MY ORDER?

Once your order is processed, we will provide you a reference number for you to be able to track your shipments.

WHAT HAPPENS TO MY ORDER IF IT WASN’T DELIVERED OR RECEIVED?

For such cases you can contact our Customer Support via email at FragransiPerfums@gmail.com or you can contact us directly at +973 3899 7533.